Privacy Policy, Return & Refund Policy
At Grass Rover, we are committed to protecting your privacy while providing a transparent and reliable shopping experience. This policy explains how we collect and use your information, as well as our return, replacement, and refund procedures.
Privacy Policy
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Name, email address, phone number, and shipping address.
- Billing and payment details.
- Order history and purchase information.
- Information submitted through contact forms or customer support.
- Website usage data, including cookies and IP address.
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website, products, and services.
- Share promotional offers (only if you choose to receive them).
3. Information Sharing
Grass Rover does not sell or rent your personal information. We only share your data with trusted payment gateways, courier partners, and service providers when necessary to process your order.
4. Data Security
We use appropriate security measures to protect your personal information. While we strive to keep your data secure, no online system can guarantee complete security.
5. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website performance. You can disable cookies through your browser settings if preferred.
6. Third-Party Links
Our website may contain links to external websites. Grass Rover is not responsible for the privacy practices or content of these third-party websites.
7. Your Rights
You may request to access, update, or delete your personal information where permitted by applicable laws. You may also opt out of marketing communications at any time.
Return & Replacement Policy
Return Eligibility
- Returns must be requested within 7 days of receiving the product.
- The product must be unused, in its original packaging, and include all accessories and documentation.
- Proof of purchase or invoice is required.
Replacement Policy
A replacement may be provided if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a verified manufacturing defect.
Please report any such issue within 48 hours of delivery with clear photos or videos.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse or improper handling.
- Normal wear and tear.
- Products returned without original packaging.
- Customized or special-order products.
Refund Policy
Refund Process
Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be processed to the original payment method.
- Refunds are generally completed within 7–10 business days, depending on your bank or payment provider.
Shipping Charges
- If the return is due to a damaged, defective, or incorrect product, Grass Rover will bear the return shipping cost.
- If the return is requested for reasons other than our error, shipping charges may be deducted or borne by the customer.
Order Cancellation
Orders may be cancelled or modified before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted. Please contact our customer support team as soon as possible if you need to make changes.
Contact Us
If you have any questions regarding our Privacy Policy, Return Policy, or Refund Policy, please contact the Grass Rover support team through our website, email, or phone. We are committed to providing prompt assistance and ensuring complete customer satisfaction.
